Refund & Cancellation Policy

Last Updated: October 1, 2026 | 14-Day Unconditional Money-Back Guarantee

1. 14-Day Money-Back Guarantee

We stand firmly behind the performance and engineering of RemoteControl for Mac. If you purchase a license and find that the software is not compatible with your hardware, does not perform as expected, or does not satisfy your workflow requirements, you are entitled to a 100% full refund within 14 calendar days of the original purchase date.

2. Eligibility for Refunds

A full refund is guaranteed under any of the following circumstances:

• The request is made within 14 calendar days of the initial transaction timestamp.
• You encountered technical incompatibilities on your macOS system that our support team could not resolve.
• You accidentally purchased duplicate licenses for the same host Mac.

3. Refund Processing & Timelines

Refunds are processed back to the original payment method used during checkout (Credit Card, Debit Card, Apple Pay, PayPal, or Crypto). Once approved, refund credits typically appear on your credit card statement or bank account within 3 to 7 business days, depending on your bank's processing schedule.

4. How to Request a Refund

To request a refund, simply send an email to support@mac-desk.com or message our official Telegram support @remotecontrol_support with:

• Your Order ID (from your receipt email) or email address used at checkout.
• Your License Key.
• (Optional) A brief note describing the reason for your refund to help us improve future software updates.

5. Contact Information